Privacy Policy

DentaConnect provides an online platform where dental offices and dental professionals can create accounts, manage profiles, and coordinate work opportunities.

This notice applies to DentaConnect. We handle privacy questions and requests through privacy@dentaconnect.nl, and general service questions through support@dentaconnect.nl.

We process data you provide, such as account and contact details, profile information, availability, requests, offers, platform contract data, support messages, preferences, and verification, qualification, and registration data.

We also process technical data needed for security and operation, such as session data, logs, device information, and language preference. We do not use advertising or marketing cookies.

We use data to provide the service, secure accounts, display profiles and work opportunities, support verification and access control, facilitate communication, prevent abuse, and manage the service.

At a high level, we use performance of the service for account and platform functions, legitimate interests for security and improvement, legal obligations for administration or requests, and consent where required.

Where product analytics are allowed by the current account setting and legal basis, we use PostHog EU Cloud to improve the reliability, usability, and development of DentaConnect. PostHog receives a server-generated pseudonymous account subject ID, not a name, email address, user ID, route, search term, free text, or form content.

Allowed events are limited to session and screen use; onboarding, profile, verification, and availability milestones; marketplace, offer, and agreement stages; settings and account safety; and classified operational failures or recovery. They contain only the bounded categories and values allowed by the event catalog.

The legal basis can be legitimate interests with an easy account-level objection, or prior consent where that is required. Where consent applies, analytics remain off until you enable them; in either mode you can withdraw consent or object by disabling product analytics in your account settings. We retain product-analytics events for no longer than twelve months.

DentaConnect may use profile, availability, region, role, and status data to show relevant work opportunities and support access to parts of the service.

We do not currently make solely automated decisions that produce legal effects or similarly significant effects for you. If that changes, we will update this policy and provide appropriate information and safeguards.

We share data with other users where it is visible in the service or needed to coordinate work opportunities.

We use service providers for hosting, authentication, storage, email, support and, where product analytics are allowed, PostHog EU Cloud. We may also share data where legally required or to protect rights and safety.

Our service and providers may process data inside and outside the European Economic Area.

Where data is processed outside the EEA, we use appropriate safeguards, such as adequacy decisions or standard contractual clauses where the GDPR requires them.

We keep personal data for as long as needed for the service, account management, security, administration, disputes, or legal obligations.

When data is no longer needed, we delete or anonymise it within a reasonable time, unless longer retention is necessary or permitted. Allowed product-analytics events have a maximum retention period of twelve months.

You can request deletion through the app or through /en/account-deletion. We require a recent email-code sign-in and a separate confirmation before we process the request.

After a request, we restrict new public discovery and marketplace participation. You can cancel the request for seven days. If product analytics were ever allowed for your account, we erase the related PostHog person and events before permanently deleting the authentication account; an unresolved provider erasure blocks that permanent step. We delete or anonymise data where possible, but may retain minimal data or existing commitments where needed for a legal obligation, contract, dispute, fraud prevention, or security. We do not invent a fixed retention period for such data.

You can ask for access, correction, deletion, restriction, transfer, or objection to certain processing. You can withdraw consent for product analytics where processing is based on consent, or object at account level to analytics based on legitimate interests.

Send an access or deletion request to privacy@dentaconnect.nl. We verify identity, determine the applicable scope and exception, provide a secure export where applicable, and record the handling. You can also file a complaint with the Dutch Data Protection Authority.

We take appropriate technical and organisational measures to protect personal data, taking into account the nature of the service and the risks.

We use functional cookies and similar technologies needed for sessions, language preference, and security. Product analytics use only the permitted pseudonymous account events described above; advertising and marketing cookies are not in use.

We may update this Privacy Policy when the service, law, or our processing changes.

For important changes, we will make the new version available through the website or, where appropriate, through the service.